Returns, Refunds & Complaints Policy for Denmark Hill Flowers
Our Commitment to Fresh Flower Delivery in Denmark Hill
At Denmark Hill Flowers, we pride ourselves on delivering beautiful, fresh flowers to households and businesses throughout Denmark Hill and the surrounding areas. As a trusted local florist, we stand by our fresh flowers guarantee: every bouquet you order will arrive vibrant and ready to enjoy. We know how special your floral gifts are, and it is our top priority to meet—and exceed—your expectations in both product quality and customer care.
Damaged-on-Arrival Policy
If your flowers or arrangements arrive damaged, we want to hear from you right away. While we carefully package each order to ensure the blooms remain in pristine condition during transit, sometimes unforeseen mishaps may occur. Should your flowers appear wilted, broken, or otherwise damaged when you receive them, please contact us within 24 hours of delivery. We kindly ask that you provide clear photographs of the damage and your order details to help us resolve the issue as swiftly as possible.
Freshness Window Guarantee
Your satisfaction is rooted in the freshness of our flowers. Denmark Hill Flowers proudly guarantees that your bouquet will remain fresh for at least five days from the date of delivery, provided appropriate care instructions are followed (including trimming stems, changing water, and keeping flowers away from direct heat). If your flowers do not maintain their promised freshness within this window, kindly let us know—your peace of mind matters to us.
Refunds & Replacements
Your delight is our goal, so if your flowers arrive damaged, or if you are unsatisfied with their freshness within the five-day window, we offer easy options to resolve your concerns. Depending on the situation, you may choose either:
- A full refund to your original payment method
- A free replacement bouquet, delivered at the earliest available time
To facilitate a smooth process, we may request supporting photos and a brief description of the issue. Our friendly team will work quickly to ensure your refund or replacement is processed without unnecessary delay.
Complaints Process
We aim to deliver a seamless and delightful experience with every order. However, if you encounter any problems—or if you would simply like to share feedback—our team is here to assist. Please reach out with your order number, a description of your complaint, and any relevant photographs or documentation. We treat every complaint seriously and strive to resolve issues promptly and fairly, usually within two working days. Where possible, we will address concerns over the phone or in writing, keeping you updated each step of the way.
Trusted by the Denmark Hill Community
As your local Denmark Hill florist, we are honoured to serve our neighbours in both households and businesses, delivering floral joy for every occasion. Our reputation is built on trust, personal care, and our unwavering commitment to premium quality. Thank you for choosing Denmark Hill Flowers—where every bouquet is as fresh as our promise to you.
